Practical Manual of Quality Function Deployment

Davide Maritan

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English

Springer International Publishing AG
24 September 2016

Business innovation; Management of specific areas; Research & development management; Market research; Organisational theory & behaviour; Reliability engineering; Security & fire alarm systems

This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common “fuzzy” algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.

By: Davide Maritan
Imprint: Springer International Publishing AG
Country of Publication: Switzerland
Edition: Softcover reprint of the original 1st ed. 2015
Dimensions: Height: 235mm, Width: 155mm, Spine: 11mm
Weight: 3.168kg
ISBN: 9783319363257
ISBN 10: 3319363255
Pages: 190
Publication Date: 24 September 2016
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

1 Quality Function Deployment (QFD): Definitions, History and Models.- 2 Strategic Matrices and Customer Analysis.- 3 QFD from Product Characteristics to Pre-production.- 4 Fuzzy QFD.- 5 QFD Case Histories.

Davide Maritan is the head of Maritan Engineering, which focuses on Quality Function Deployment, creative innovation, software and renewable energy design. He is also the CEO at Geotherm Srl, which sells geothermal heat pump systems. He has two decades of experience in consulting and teaching in QFD, market analysis and creative decision support systems. He holds an MSc degree in Electronic Engineering from the University of Padua, Italy.

Reviews for Practical Manual of Quality Function Deployment

"""Maritan has written one of the best books to date on QFD. [...] With the exception of the 'bibles' by QFD founders Akao and Mizuno, you can now toss the rest of your QFD library."" (Glenn Mazur, QFD Institute, Amazon, October 2014)"