The Call Center Handbook

Keith Dawson

$120

Paperback

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English

CMP Books
30 March 2007

Economics; Management & management techniques; Sales & marketing; Postal & telecommunications industries; Computing: general; Computer networking & communications; Computer architecture & logic design

This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

By: Keith Dawson
Imprint: CMP Books
Country of Publication: United Kingdom
Edition: 2nd
Dimensions: Height: 229mm, Width: 152mm, Spine: 16mm
Weight: 530g
ISBN: 9781578200191
ISBN 10: 1578200199
Pages: 282
Publication Date: 30 March 2007
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.