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Galaxy Bookshop - Frequently Asked Questions



Q: What if the book I am looking for is not listed?

A: We list over a large number of books on our web site. However there are many more books in print in the English language. If there is a title you cannot find on our site, please contact us, giving as much detail as you can, we'll research it and get back to you as soon as possible.
 

Email

sf@galaxybooks.com.au

Telephone

(+61 2) 9267 7222

Fax

(+61 2) 9264 8993

Mail

Abbey’s Bookshop
Reply Paid 66944
Sydney NSW 2000
(no postage stamp required)

Q: What items are in your database?

A: galaxybooks.com.au lists a wide range of titles in the genres of Science Fiction, Fantasy, Horror, and Paranormal Romance.

Q: How do I find new and forthcoming books?

A:  We have filters down the left-hand side of the page that enable you to narrow any search you have made. If you are browsing a category, or have searched on some keywords, you can select Forthcoming from the Publication Dates filter and only those forthcoming titles from you results will be shown, Similarly, you can select Last Month to show only those published in the last month.

Q: How accurate are the prices on your website?

A: Every effort is made to keep prices current, however the prices quoted are subject to change.

Books that are "In Stock and Ready to Ship" are on our shelves in York Street, Sydney and the price should be accurate, providing we have sufficient copies in stock to meet your requirements.

When the book status is "We can order this in for you", it is possible that the price will have changed when we order it. We regularly update prices, however they are subject to change.

If the new price is greater than that quoted on our site, we will confirm your order with you before charging or sending.

Q: What are your security policies?

A: Galaxy takes the issue of customer security very seriously.

Any information you give us is treated with the utmost care and is not disclosed to third parties for any reason. All customer information is considered confidential and will never be sold, rented or shared.

We are PCI DSS (Payment Card Industry Data Security Standard) Compliant. This is a strict security standard the card schemes (Visa and MasterCard) have introduced globally to ensure personal information is properly protected. Our payment gateway, through SecurePay, holds the highest level of PCIDSS accreditation.

See our Privacy and Security page.

Q: How do I order a book from your store?

A: Just add your item to the basket. On the top right-hand corner your basket will drop down to show you the contents. You can proceed to the checkout page immediately or continue shopping. Once ready, you can select the checkout button in the basket or just below the banner. You will be asked to log-in as an existing customer, register with our site, or you can just proceed to purchase without registering.

Q: What if I don't have a credit card?

A: You can place orders through our store even if you don't have a credit card. In the order process, select either send cheque or money order, or pay in store. Then you will need to either send us the order with a cheque by post or come into the store and pay by cash or EFTPOS. Items will not be sent until the payment is received.

Q: Is the book I am ordering available now?

A: Your search will indicate availability for each title.

“In stock and Ready to Ship” indicates that the book was in stock when the site was last refreshed (daily). If the book is no longer available when your order is received, we will advise you accordingly. If at that time we have been unable to confirm with our supplier when it will become available, we will advise you as soon as we find out.

“We can order this in for you” indicates that the book is not in stock. We will order it immediately for you and notify you of its expected arrival. If we discover that the item is no longer available we will notify you and suggest a possible replacement edition.

E-mail us at sf@galaxybooks.com.au for more information.

Q: How does the main search work?

A:  This search has google-like functionality. You can enter a word or words from the title, author, a keyword you think may be found in the subtitle, enter the isbn, or a combination of the above. The more information you add the closer the results will be. See our search tips that are found by a button next to the search box.

Q: How to does an Advanced Search?

A:  Advanced Search is found by a link next to the main search box. Here you can search within specific fields: title, author, description, ISBN, or imprint. You can also select a publication date range, a category, a price range, and a format along with the other terms to give you more specific results. Include information in as many of the advanced search fields as you wish to narrow the search.

Note on the Advanced Search Category search: just begin typing and subject categories will be suggested. Then select the one you wish. Please note that the book will need to be in the specific category for this to return a result.

Q: What about Punctuation?

A: In general the site strips out punctuation but be aware that may change the result, see the note on hyphens.

Q: What about Hyphens?

A: Hypens will be stripped out, but this will mean that the two words will be put together which will affect your result.

If unsure about a hyphen in a Title or Author, leave a space where the hyphen should be. This will find the two separate words, regardless of whether the hyphen is in the database. If unsuccessful, delete the space and search for one word.

EG: Moby-Dick returns the same results as Mobydick. And Moby Dick has a completely different outcome.

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